How can we help you?
Owner Help Site
Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

My booking was cancelled - where am I going to stay?

We’re sorry your booking was cancelled - we know how disappointing this can be.

If you paid through our website, you should have received an email to confirm the cancellation. If the property owner/manager has offered you alternative accommodation, you’ll need to go to their listing online to make a new booking, or ask them to send you a quote. If you need to find another holiday home, you can search here.


Please rest assured that we take the cancellation of bookings very seriously and impose a charge on owners. For owners who cancel repeatedly, we will also take further action if required.
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