How do I find out more information about the property/my vacation?
If you have specific questions about a property or the details of your vacation - such as check in times - you’ll need to contact the property owner/manager directly.You should also check the details on their listing and read any reviews about the property, to see if your question is answered there.
To check the details of a booking, go to Manage your vacation booking and enter your booking reference (e.g. BR123456) and the email address you used for booking. From here you can:
- View all the details of your booking
- Cancel your booking
- Contact the owner
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How do I contact the property owner/manager?