Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

How do I report spam or inappropriate messages from a traveler?

If you receive a message that doesn’t look like a genuine inquiry, we encourage you to report it. Your feedback helps us to improve the site and keep users safe.  

Please report a message if:

  • It’s spam or looks like a scam

  • It’s asking you to communicate or pay outside the site

  • It’s offensive or inappropriate

  • You think it seems suspicious for another reason

You can use our contact form to inform us of the message and include the guest's name and the link to the conversation. We’ll review it right away and take appropriate action.

Learn more about fake inquiries, including signs to watch for and what to do if you receive one: -
How do I spot fraudulent booking enquiries?  

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