Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

I missed my balance payment. What should I do?

Unfortunately, if the balance isn’t paid by the date specified in our reminders, the booking will automatically be cancelled.


Please note: as outlined in the owner’s Cancellation policy, your booking deposit will not be refunded if you don’t make the balance payment on time. You can see the cancellation policy details on Manage my booking.


If you still want to stay at the same property, contact the property owner/manager via the Manage my booking page. They will send you a new quote in order to rebook.
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