The owner wants to cancel my booking. What should I do?

We’re sorry your booking is going to be cancelled – we know how disappointing this can be.

If your booking hasn’t been cancelled yet:

Firstly, wait to receive confirmation of the cancellation, as the owner may change their mind.

If they do decide to cancel your booking and you paid through our website, you’ll receive an email confirming the cancellation and when your refund will be processed (if applicable).

Remember: if the owner needs to cancel your booking, they should do so themselves via our platform.


If your booking has already been cancelled:

Need to find another holiday rental?  Contact our Reservations team who can help you find an alternative place to stay.

Visit Manage my booking for more details about your cancelled stay and any pending refunds.
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