Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

What are common technical issues and how can I fix them?

If you’re having any issues using our website or the website is not behaving as expected, please try the following solutions before you contact our team:

  • device issues - i.e. desktop computer, laptop, mobile phone or tablet

  • browser issues

  • cache/cookies/browsing history

  • Adobe Flash player

Issues with your device

  • Restart your device

Restarting fixes small errors, installs updates and stops memory leaks. This is why we recommend restarting your device. To restart, press and hold down the power button. After 5-10 seconds, the device should turn off. Once it is off, wait a few seconds and then turn the device back on.

  • Try using another device

To find out if the issue is with your device or our system, we recommend trying another device.

Browser issues

  • Update your browser

We recommend using the latest versions of Google Chrome, Mozilla Firefox and Internet Explorer. Please note, we do not recommend using Safari, AOL, or Internet Explorer version 9.0 or lower.

  • Restart your browser

Sometimes our computers can store old versions of pages to help them load faster (called ‘caching’). If you have made changes to your listing and can’t see them online, you might need to refresh your browser. You can see how to do that here.

  • Clear your cache, cookies and browsing history

Clear your browser's cache, cookies and browsing history.. For browser-specific instructions on how to do this, go to:

Our websites use both Adobe Flash Player and Java. Make sure your versions of Adobe Flash Player and Java are up to date.

Need more help?
If you just updated your listing and can’t see the changes on our traveler sites, you may just need to give it more time. Normally, listing updates are displayed on TripAdvisor Rentals sites within 24 hours, and on the central TripAdvisor site within 48 hours.
If you’ve tried all the solutions listed above and you’re still having problems, answer these questions to contact us and help us resolve your issue:

  • Have you tried all the solutions on this page?

  • What device are you using, and what version/operating system does it run?

  • What browser are you using?

  • Do you use any firewall, pop-up blockers, or ad blockers?

  • What page and section of the page were you when it happened?

  • Did you get an error message? If so, what did it say?

  • When did the error occur? Include the date and time.

  • Can you take a screenshot for us? It would be very helpful for us to see the problem.

Correcting a technical issue can take time depending on the level of complexity of the issue.

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