Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

When do I get paid?

With online bookings, we provide payment protection by taking all payments securely online and transferring the money to your chosen account after the guest has checked in.

How payments work

Money is transferred approximately 24 hours after the check-in stated on the booking confirmation. This only happens on working days.

If you’d chosen for the money to go to a:


  • Bank account, transfers normally take 3-5 working days

  • PayPal account, transfers normally happen the same day

Very occasionally, we may experience delays from banks or PayPal. If you haven’t received your money, please allow a further 24 hours before contacting us.

Keeping track of your payments

You can check the status of all your payments, for confirmed bookings, on the Track payments page in your account.

Was this article helpful?Yes  No  

Suggested articles